Effective April 2026 · ICO registration: ZC136151
This Privacy Policy explains how NextClean ("NextClean", "we", "us", "our"), a sole trader business operated by Alexania Rocha, collects, uses, stores, and protects your personal data when you use our platform at next-clean.co.uk. We are registered with the Information Commissioner's Office (ICO) under registration number ZC136151.
NextClean is a technology marketplace platform operated as a sole trader business by Alexania Rocha, trading as NextClean. We are the data controller responsible for your personal data.
Contact:
Email: info.nextclean@gmail.com
Website: next-clean.co.uk
ICO Registration Number: ZC136151
We process your personal data for the purposes below, under the legal bases shown.
| Purpose | Legal basis |
|---|---|
| Provide and manage bookings | Contractual necessity |
| Match customers with cleaners | Contractual necessity |
| Process payments and payouts | Contractual necessity |
| Verify cleaner identities and right to work | Legal obligation |
| Handle disputes and complaints | Legitimate interests |
| Prevent fraud and ensure platform security | Legitimate interests |
| Send service notifications and updates | Contractual necessity |
| Send marketing communications | Consent (opt-in only) |
| Improve our platform and services | Legitimate interests |
| Comply with legal and regulatory obligations | Legal obligation |
We retain your data only for as long as necessary for the purposes set out in this policy. Specific retention periods are as follows:
| Data type | Retention period |
|---|---|
| Booking records | 6 years from date of booking (legal requirement) |
| Payment and financial records | 7 years from transaction date (HMRC requirement) |
| Identity verification documents | 12 months after cleaner offboarding |
| Dispute records and chat history | 3 years from resolution date |
| Marketing consent records | Until consent is withdrawn |
| Account data (inactive accounts) | 2 years after last activity, then deleted |
To facilitate a booking, we share necessary information between customers and cleaners. A customer's first name and property address will be shared with their assigned cleaner. A cleaner's profile, rating, and first name will be visible to customers. We do not share full contact details between parties — all communication is routed through the platform.
We share data with trusted third-party service providers who process data on our behalf, including:
All service providers are contractually bound to process data only as instructed and to maintain appropriate security measures.
We may disclose your data to law enforcement, regulatory authorities, or other third parties where required by law, or where necessary to protect the rights, property, or safety of NextClean, our users, or the public.
In the event NextClean is sold or transferred, your data may be transferred to the new owner as part of that transaction. You will be notified in advance of any such transfer.
You have the following rights regarding your personal data:
To exercise any of these rights, contact us at info.nextclean@gmail.com. We will respond within 30 days as required by law. We may need to verify your identity before processing your request.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the ICO at ico.org.uk or by calling 0303 123 1113.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:
No system is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and affected users without undue delay, as required by UK GDPR.
We use cookies and similar tracking technologies on next-clean.co.uk. Under the UK Privacy and Electronic Communications Regulations (PECR), we are required to obtain your consent before placing non-essential cookies on your device.
Types of cookies we use:
| Cookie type | Purpose | Consent required |
|---|---|---|
| Essential / Strictly necessary | Platform functionality, login sessions, security | No — required for the site to work |
| Analytics | Understanding how users interact with our platform (e.g. Google Analytics) | Yes |
| Marketing / Advertising | Meta Pixel — tracking for ad performance and retargeting | Yes |
You can manage or withdraw your cookie consent at any time via our cookie settings banner. You can also control cookies through your browser settings, though disabling essential cookies may affect platform functionality.
Some of our service providers may process your data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, including:
We will only send you marketing communications where you have explicitly opted in to receive them. You can unsubscribe at any time by:
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the platform following any changes constitutes your acceptance of the revised Policy. We recommend checking this page periodically to stay informed of any updates.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
NextClean
Trading name of Alexania Rocha (Sole Trader)
Email: info.nextclean@gmail.com
Website: next-clean.co.uk
ICO Registration: ZC136151
This document does not constitute legal advice. For specific legal matters, consult a qualified UK solicitor.
NextClean | next-clean.co.uk | ICO Registration: ZC136151 | April 2026
